Prime Wood Pellets Ltd.

Quality Guarantee & Returns

PRIME WOOD PELLETS LTD. is registered Code Number UK 323 with the European Pellets Council (

We guarantee our products because we are so confident in it. Customers can place orders with confidence from us knowing that each product will be delivered in accordance with the specified specifications. Send the entire order back if it doesn’t live up to your expectations, and we’ll issue a complete refund.

Policy for Returns and Refunds
If you get a Return Merchandise Number from us, you can return Prime Wood Pellets Ltd products within 15 business days after the date of purchase. Custom-sawn, ripped, or sanded products, as well as worn or damaged products, are NOT eligible for a refund. Please be aware that any refunds will be less a 3% restocking fee.

Contact us to request a Return Merchandise Number (RMN):

Send an email to:

Call us directly: +44 748 887 0777

Return Address:
Newark, NG23 7DG, Nottinghamshire, England, United Kingdom Moor Farm, Clifton Lane

Shipment fees:
The cost of shipping a product back to the manufacturer is not refundable.

After we receive your returned item, we will process your refund in 3 business days using the same payment method as when you made the original purchase, less a 3% restocking fee.

Faulty or damaged goods:
Please let us know right away if you received a flawed or inaccurate goods so we can offer support.

Message us:
Please get in touch with us if you have any queries about our returns and refunds policy:

Send an email to:

Call us directly: +44 748 8870777